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Maintenance
and technical assistance of systems
In response
to the growing need of new telecommunications operators to receive
turnkey solutions, INOV has adapted itself to face this need, mainly
to maintain in continuous operation the platforms and systems developed
and installed by INOV.
Typical structure of Maintenance and Technical Assistance rendered
by INOV to external entities.
This structure includes the definition of procedures to adopt, guaranteeing
an efficient maintenance service, from both the customer's and the
organisation point of view.
Maintenance Services
INOV supports several Maintenance and Technical Assistance services
to answer the customer's various needs.
- Telephone
Support:
This service is available from INOV every working day from 10
till 19 hours.
It is aimed at clarifying any technical matter related with the
platforms included in the particular supply contract.
- Remote
diagnosis:
With this service INOV can, with the Customer's agreement, access
remotely the systems included in the contract, running all the
necessary diagnostic software that will lead to a fast identification
and resolution of the reported situation.
This service also avoids the displacement of a specialist, thus
shortening the time of resolution of the situation.
This service is the support base for the emergency services and
for software and hardware maintenance, in the referred conditions.
- 24 hours
assistance:
We have a maintenance picket that is in prevention 24 hours /
day and 365 days / year to solve possible mishaps or anomalies,
of hardware and/or software.
In this type of Maintenance the intervention procedures are more
specific, being presented in the following lines.
Procedures
of Intervention :
When INOV is requested to intervene due to a malfunction, this communication
is made, in a first phase, by telephone and later by e-mail or fax.
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Services
Technological
Development & Consulting, in the several Technological Areas
CAD
Service, PCB design and development
Maintenance
and technical assistance of systems
CAD
Service, PCB design and development
The PCB service
of INOV was originated in the CAD Centre of INESC, created in 1992
to answer the needs of the different groups of Hardware Development
within INESC, in the area of design of Printed Circuit Boards.
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