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| Communications
| IVR and Voice
Portals | Custom solutions | In-IVR |
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In-IVR - Platform of Interactive Voice Services
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The INOV In-IVR™
platform [DEMO]
allows the telephone interaction of customers with services
provided by the Telecommunications Operators, reducing costs
by means of the reduction of resources and wait lines in call-centres.
The In-IVR™ platform from INOV is an answer to the demands
of the world of today's telecommunications, in a way adapted
to the customers' expectations. One of the main advantages
of the platform is the fast release of new services by the
Telecommunications Operator, with facilitated interaction
with varied external environments (e.g. proprietary databases,
modification of existing services, and introduction of new
services).
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The main competitive advantages of the INOV In-IVR™
platform of are:
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- Scalability: The platform is scalable, based on the minimum
configuration of 30 channels and a few calls per day, expandable
to distributed systems with several processing centres serving
hundreds of thousands calls each day.
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Reliability: The systems based on In-IVR™
platforms have excellent period of standalone functioning,
reaching several consecutive months without need of intervention.
In redundant configurations with more than one machine,
the services may typically operate at 100% capacity in
the 24/7 mode for an arbitrarily long period of time.
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Open architecture: The INOV In-IVR
™ platforms are, in essence, open systems, capable
of supporting services whose features can be defined ad
hog, such as the voice used, the dialogue stages, the
database to be accessed, etc. Additionally, service spectrum
can be expanded to fax, Internet, e-mail, SMS, WAP, etc.,
depending on the client needs.
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Simplicity: In-IVR ™ platforms
can be interpreted as "black boxes" with a pre-defined
behaviour, typically with two terminals: a terminal for
access to the primary reception and call transmission
and a TCP/IP terminal to access one or more databases.
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The
In-IVR™ characteristics are combined in a way to ensure
the service reliability, based on the contemporary modular
and versatile technology, with the possibility to evolve in
accordance with the customer needs and everlasting progress
in the telecommunications sector.
The INOV platforms are provided with the post-sale guarantee.
Their operation is supported by our maintenance and technical
assistance teams.
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Our clients
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Nowadays
the In-IVR ™ platforms provided by INOV serve to support
the most important products and services of such companies
as Portugal Telecom and TMN. They have been used by MAXITEL,
with the speech-recognition features, FAX, Internet and by
manufacturers and suppliers such as Dialogic, Philips, Nuance,
Siemens and Ericsson.
The implemented services range from the information services
to systems configuring customer's data with the traffic of
more than 400,000 calls per day via fixed or mobile networks.
The In-IVR™ platform of INOV currently integrates the
switchboard such as EWSD from Siemens or AXE from Ericsson
using, in some cases, specific protocols.
The speech recognition involves sets from some tens up to
some tens of thousands of words. The voice synthesis is implemented
in various forms, from using some pre-recorded phrases to
professional-quality concatenation of more than 10,000 words
or even using the TTS technology for some pertinent cases.
The redundant configurations are able to recover from failures
in a fast and automatic manner often undetectable to the customer.
The reliability is high, with the key components characterised
by MTBF longer than 10 years. The platform In-IVR™ provided
by INOV can be coupled in a very natural way with the INOV
platform for maintenance, monitoring, and alarming SIMA™,
ensuring the highest quality of services round-the-clock.
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DOWNLOAD In-IVR PRESENTATION [ pdf - 101Kb ] :: |
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