The project is devoted to developing utilities for TMN Call Centre in order to integrate it with SIEBEL system for enabling the staff to accompany, in a detailed manner, the operations made by the customers. It also focuses on the development of multi service platforms, such as the MyTMN voice portal and VIP calls, browsing the Point Club directories as well as on construction of the platform for obtaining statistical parameters and carrying out amendments of various services (12045, MMS, Checks Hello, EURO Price, etc.) in order to adjust them to the objectives of TMN and on creating new services, extensions and campaigns (2as VIAS, Karga, MMS CAMP, etc.).